Kathy Horsley
Rapid City,South Dakota
Summary
A professional position in which I can utilize my education, skills and experience.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
27
27
years of professional experience
Work History
Cashier Team Lead
SpartanNash
04.2022 - 05.2025
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Member Services Coordinator (MEC)
Signify Health
11.2020 - 08.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Ace Hardware East
06.2013 - 11.2020
Dining Room Services
Westhills Village
08.2010 - 12.2011
Customer Service Clerk
MG Oil
05.2009 - 08.2010
Server
Imperial Chinese Restaurant
09.2004 - 08.2010
Sales Associate
Walmart
06.2002 - 02.2005
Real Estate Agent
Coldwell Banker Real Estate
12.1997 - 01.2003
Education
AAS Degree - Medical Transcription
Western Dakota Technical Institute
Rapid City, South Dakota01.2004
Office And Administrative Support - Quick Books, Keyboarding, Excel And Power Point
Career Learning Center
Rapid City, SD05-2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Cashier training
- POS systems
- Multitasking and organization
Summary of Qualification
- Licensed real estate agent
- Listed and sold commercial and residential properties
- Completed contracts and met deadlines
- Provided excellent customer service in a variety of positions
- Operated cash register and handled large sums of money
- Served elderly residents and guests with care and dignity
- Received HIPPA training
- Performed internships in hospital, clinical lab, and medical staff services environments
- Keyboarding at 45+ WPM
Timeline
Cashier Team Lead
SpartanNash
04.2022 - 05.2025
Member Services Coordinator (MEC)
Signify Health
11.2020 - 08.2021
Cashier
Ace Hardware East
06.2013 - 11.2020
Dining Room Services
Westhills Village
08.2010 - 12.2011
Customer Service Clerk
MG Oil
05.2009 - 08.2010
Server
Imperial Chinese Restaurant
09.2004 - 08.2010
Sales Associate
Walmart
06.2002 - 02.2005
Real Estate Agent
Coldwell Banker Real Estate
12.1997 - 01.2003
AAS Degree - Medical Transcription
Western Dakota Technical Institute
Office And Administrative Support - Quick Books, Keyboarding, Excel And Power Point
Career Learning Center
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