Kathy McGough
Atlanta,GA
Summary
Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Arrowhead Clinic
08.2022 - 11.2023
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Customer Service Representative
ADT Security
09.2021 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
Work From Home Agent
Dynata
08.2018 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
Education
No Degree - Medical Assistant
Uei College
Morrow, GA10.2023
High School Diploma -
Benjamin E Mays High School
Atlanta, GA05.2017
Skills
- Data Entry
- Information Security
- Consultative Sales
- Product Knowledge
- Insurance Verification
- Telephone Etiquette
- Patient Care
Timeline
Chiropractic Assistant
Arrowhead Clinic
08.2022 - 11.2023
Customer Service Representative
ADT Security
09.2021 - 11.2023
Work From Home Agent
Dynata
08.2018 - 10.2021
No Degree - Medical Assistant
Uei College
High School Diploma -
Benjamin E Mays High School
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