Kathy Morris
Hanover,MD
Summary
Dedicated Administrative Assistant with proven expertise in customer relations and a strong ability to thrive in fast-paced environments. Demonstrates exceptional multitasking skills, attention to detail, and sound judgment to deliver accurate results. Proficient in quickly learning new software systems and procedures, ensuring efficient workflow. A collaborative team player who also excels in independent tasks, consistently meeting deadlines.
Overview
19
19
years of professional experience
Work History
Senior Administrative Assistant
Oceaneering International
Hanover, MD
03.2024 - Current
- Established and managed comprehensive filing protocols.
- Delivered administrative assistance to senior leadership.
- Compiled and disseminated documents, reports, presentations, and correspondence.
- Arranged efficient travel bookings and accommodations for senior management.
- Managed communication with clients and vendors effectively.
- Safeguarded private information related to employees, clients, and daily operations.
- Created tools for monitoring progress across multiple project deadlines.
- Monitored office supply levels and replenished stock as required.
- Compiled and submitted executive financial reports through corporate software solutions.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Provided guidance on best practices when dealing with IT related incidents.
Service Coordinator
E3 diagnostics
Hanover, MD
07.2019 - 07.2022
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Executed research to determine customer issues.
- Assisted in the development of training materials related to service coordination processes.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Provided support to field technicians during service visits when necessary.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Conducted background investigations for personnel security clearances.
- Managed user access privileges according to security requirements.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Participated in team meetings to discuss project status updates.
- Maintained inventory records of IT equipment and supplies.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Senior Administrative Assistant
G-Best Electric, Inc
Hanover, Maryland
10.2006 - 07.2019
- Organized and maintained detailed office filing systems.
- Provided administrative support to senior management team.
- Outlined and shared key findings through comprehensive documents, reports, presentations, and correspondence.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
- Assisted in the design of components, systems, and processes to meet customer requirements.
- Conducted research on new technologies and materials to improve current products.
- Analyzed system performance data to identify areas of improvement.
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
- Ensured compliance with project requirements through thorough background evaluations.
- Conducted research and retrieved documents from public records and databases.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Tested computer equipment to ensure proper functioning according to specifications.
Education
Associate of Applied Science - Homeland Security
Anne Arundel Community College
Arnold, MD01-2025
High School Diploma -
Meade Senior High School
Fort Meade, MD06-2005
Skills
- Advanced Spreadsheet Management
- Service Coordination
- Fundamental Accounting
- Effective Solutions Development
- Expense reporting
- Technical Report Writing
- Database management
- Information security
- Travel coordination
- Proficient Workflow Organization
- Experienced with Microsoft Office Suite
- Travel planning
- Document Organization
- Meeting Records Oversight
- Project management
- Analytical research
Languages
Korean
Limited
Accomplishments
- Guest hosted an episode for E3 Diagnostics on overall project customer service
References
References available upon request.
Timeline
Senior Administrative Assistant
Oceaneering International
03.2024 - Current
Service Coordinator
E3 diagnostics
07.2019 - 07.2022
Senior Administrative Assistant
G-Best Electric, Inc
10.2006 - 07.2019
Associate of Applied Science - Homeland Security
Anne Arundel Community College
High School Diploma -
Meade Senior High School