Kathy Perez
2901 N Caroline Dr Apt 203,FL
Summary
Adept at elevating guest experiences, I leveraged exceptional customer service and multitasking skills at the Hard Rock Hotel and Casino to ensure seamless game operations and guest satisfaction. My proactive approach and strong work ethic have consistently enhanced dining and gaming experiences, fostering loyal customer relationships and maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Server
Lila Coastal Mediterranean Restaurant
11.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Montauk Yacht Club
05.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Pink Steak
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Montauk Yacht Club
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
La Masseria
10.2020 - 05.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Vic and Angelos
08.2017 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Table Games Dealer and Cocktail Server
Hard Rock Hotel and Casino
06.2008 - 07.2017
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
Glamour Makeup - Profesional Makeup Artist
Cosmix School of Makeup Artistry
Fort Lauderdale, FL04.2018
Casino Dealer -
Seminole Table Games
Hollywood, FL11.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Fluent and spanish and english
Languages
English And spanish
Elementary
Timeline
Server
Lila Coastal Mediterranean Restaurant
11.2024 - Current
Server
Montauk Yacht Club
05.2024 - 10.2024
Server
Pink Steak
11.2023 - 05.2024
Server
Montauk Yacht Club
05.2023 - 10.2023
Server
La Masseria
10.2020 - 05.2023
Server
Vic and Angelos
08.2017 - 09.2020
Table Games Dealer and Cocktail Server
Hard Rock Hotel and Casino
06.2008 - 07.2017
Glamour Makeup - Profesional Makeup Artist
Cosmix School of Makeup Artistry
Casino Dealer -
Seminole Table Games
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