Kathy Ransom Jefferson
Albany,GA
Summary
Results-driven banking professional with a strong focus on operational efficiency, compliance, and customer satisfaction. Proven ability to enhance service delivery and mentor team members, fostering a collaborative environment.
Overview
13
13
years of professional experience
Work History
Head Teller
Ameris Bank
Colquitt, GA
03.2024 - Current
- Supervised daily cash operations and ensured compliance with banking regulations.
- Trained and mentored new tellers on customer service best practices and operational procedures.
- Processed transactions efficiently while maintaining high levels of accuracy in cash handling.
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Collaborated with management to identify opportunities for process improvements in bank operations.
- Analyzed daily reports to monitor cash flow and identify discrepancies promptly.
- Developed strong relationships with customers, fostering a welcoming banking environment.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Introduced customers to other bank team members to help meet financial needs.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Universal Banker
Ameris Bank
Albany, GA
03.2016 - 03.2024
- Managed daily banking transactions, ensuring accuracy and compliance with regulatory standards.
- Assisted customers with account inquiries, resolving issues efficiently to enhance satisfaction.
- Promoted bank products and services, contributing to increased customer engagement and retention.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Traveled to different locations where needed
Teller
Ameris Bank
Albany, GA
04.2013 - 03.2016
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing timely and effective resolutions.
- Maintained cash drawer integrity, balancing daily transactions with precision.
- Educated clients on bank services, enhancing customer satisfaction and retention.
- Mentored junior tellers, fostering skill development and operational knowledge within the team.
- Implemented best practices in compliance measures, minimizing risk and safeguarding assets.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Accounting
Tuskegee University
Tuskegee, ALHigh School Diploma -
Troup High School
LaGrange, GA05-1986
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
Timeline
Head Teller
Ameris Bank
03.2024 - Current
Universal Banker
Ameris Bank
03.2016 - 03.2024
Teller
Ameris Bank
04.2013 - 03.2016
Accounting
Tuskegee University
High School Diploma -
Troup High School