Kathy Ritchie
Jeremiah,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture
London, KY
08.2024 - 09.2025
- Answer incoming phone calls from customers to assist them.
Customer Service Representative
Foundever
Jeremiah, KY
04.2024 - 06.2024
- Assist callers with their insurance needs
Customer Service Representative
TTEC
, Remote
12.2023 - 01.2024
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Service Representative
Conduent
, Remote
09.2023 - 12.2023
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
Freight Handler
Aerotek Walmart DC
Seymour, IN
10.2018 - 01.2019
- Verify proper packaging and labeling of exported goods.
- Keep records of goods dispatched or received.
- Monitor or record locations of goods in transit.
- Arrange delivery or storage of goods at destinations.
Seat Adjuster
Aisin USA
Seymour, IN
09.2016 - 04.2017
- Fit and assemble parts to make or repair machine tools.
- Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
- Operate equipment to verify operational efficiency.
- Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations.
Machine Operator, Assembly and Inspection
Martinrea
North Vernon, IN
09.2015 - 01.2016
- Diagnose machine tool malfunctions to determine need for adjustments or repairs.
- Fit and assemble parts to make or repair machine tools.
- Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
- Operate equipment to verify operational efficiency.
Education
GED -
Hazard Community and Technical College
Hazard, KYSkills
- Customer Support
- Shipping & Receiving
- Data entry
- Warehousing
- Operating Systems
- Sales
- Customer Engagement
- Customer Inquiries
- Forklift Truck
- Machinery
- Phone etiquette
- Technical Support
- Customer service
- Microsoft Office
- Communication skills
- Microsoft Word
- Microsoft Excel
- Organizational skills
- Pallet Jacks
- Medical terminology
- Warehouse Operations
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Senture
08.2024 - 09.2025
Customer Service Representative
Foundever
04.2024 - 06.2024
Customer Service Representative
TTEC
12.2023 - 01.2024
Customer Service Representative
Conduent
09.2023 - 12.2023
Freight Handler
Aerotek Walmart DC
10.2018 - 01.2019
Seat Adjuster
Aisin USA
09.2016 - 04.2017
Machine Operator, Assembly and Inspection
Martinrea
09.2015 - 01.2016
GED -
Hazard Community and Technical College