Kathy Roncace
Palm Coast,FL
Summary
Dynamic Customer Service Representative and Sales Specialist at The Home Depot Inc, adept at enhancing customer relations and driving sales through exceptional product knowledge and active listening. Known for a polished professional demeanor and proficiency in advanced POS systems, I consistently exceed customer expectations while maintaining confidentiality and integrity.
Overview
11
11
years of professional experience
Work History
Customer Service Representative & Sales Specialist
The Home Depot Inc
05.2014 - Current
- Computer proficient of complex ESVS and Order Up computer applications specifically designed for our company as well as processing credit card payments, order and refund processing requiring complete knowledge of advanced POS platform.
- Handled personal and business accounts with the utmost discretion and confidentiality adhering to all relevant data practices and company policies.
- Strengthened and enhanced customer relations through genuine quality conversations while driving business growth through corporate strategies.
- Exuding the utmost level of integrity, trustworthiness and personal professionalism toward customers, management and co workers.
- Excellent phone and in person etiquette required for a high volumn of customer interactions, online support, vendors and IT Technology representatives.
Education
Business Administration
Dayton State College
Daytona Beach, FLBusiness Administration
Florida State College
Jacksonville, FLBusiness Administration
St. Johns River College
Middleburg, FLSkills
- Polished professional demeanor
- Processes accurate requests and transactions
- Proficient in multitasking in dynamic settings
- Proficient in Internet navigation
- Utilizes excellent listening, verbal and communication skills
- Outgoing personality with a strong desire to help people
Accomplishments
- Personally recognized and awarded by Ted Decker, CEO of The Home Depot and the Regional Vice President for World Class Customer Service
- Achieved the highly coveted Diamond, Platinum, Gold, Silver and Bronze Homer Awards presented to employees demonstrating exceptional customer service and achievement
Timeline
Customer Service Representative & Sales Specialist
The Home Depot Inc
05.2014 - Current
Business Administration
Dayton State College
Business Administration
Florida State College
Business Administration
St. Johns River College
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