Kathy Steidl

As a postal Clerk I unloaded and distributed the mail and parcels to the carriers right away in the morning.

• Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
• Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
• Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
• Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
• Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.