Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Stevens

WICHITA FALLS,Texas

Summary

Adept Senior Pharmacy Technician with a proven track record at Walgreens, enhancing team efficiency through mentoring and leveraging pharmacy software proficiency. Demonstrated excellence in fostering patient relationships and streamlining processes, significantly reducing wait times. Skilled in pharmaceutical calculations and team collaboration, consistently delivering high-quality patient care and operational improvements. Pharmacy professional prepared to excel in high-demand settings by leveraging extensive experience in medication management and patient interaction. Known for strong focus on collaboration and achieving optimal results, consistently adapting to changing needs and ensuring reliability. Skilled in inventory control, medication preparation, and maintaining regulatory compliance, with diligent and organized approach to all tasks. Skilled Pharmacy Technician offering 13 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
07.2012 - 09.2024
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.

Education

Bachelor of Science - Psychology

Texas A&M University - Texarkana
Texarkana, TX
12.1992

Skills

  • Pharmacy Software Proficiency
  • Pharmacy Law Compliance
  • Pharmaceutical Calculations
  • Professional Networking
  • HIPAA Compliance
  • Pharmacy Ethics
  • Immunization Administration
  • Insurance Verification
  • Insurance Billing
  • Workflow Optimization
  • Team Collaboration
  • Problem-solving skills

Certification

  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Senior Pharmacy Technician

Walgreens
07.2012 - 09.2024

Bachelor of Science - Psychology

Texas A&M University - Texarkana
Kathy Stevens