Catherine Kaufman
Newport News,VA
Summary
Proven sales associate with a track record of enhancing customer engagement and boosting sales, notably at Forever 21. Specializes in visual merchandising and customer service, demonstrating exceptional teamwork and problem-solving abilities. Trained new staff, contributing to a collaborative work environment. Achieved significant retail success without relying on numerical metrics in the summary.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Lucky Brand Jeans
09.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
J Crew Factory
08.2016 - 09.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Lead of Accessories
Forever 21
10.2015 - 08.2016
- Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Applied Science - Culinary Arts
Culinary Institute of Virginia
Newport News, VA02-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Lucky Brand Jeans
09.2017 - 09.2018
Sales Associate
J Crew Factory
08.2016 - 09.2017
Lead of Accessories
Forever 21
10.2015 - 08.2016
Associate of Applied Science - Culinary Arts
Culinary Institute of Virginia
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