Katia Mangual
Palm Bay
Summary
Dynamic professional with five years of diverse experience in customer service and sales, poised to excel in the sales industry. Proven ability to deliver exceptional service, effectively communicate complex information, and analyze client needs to recommend tailored solutions. Skilled in maintaining high standards of customer satisfaction while managing multiple priorities in fast-paced environments. Committed to fostering strong relationships and ensuring a seamless client experience through attentive support and proactive problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Broker
Family First Life
06.2025 - Current
- Developed tailored insurance solutions based on client needs and risk assessments.
- Cultivated strong relationships with clients, ensuring retention and satisfaction through personalized service.
- Analyzed market trends to provide informed recommendations on coverage options and policy adjustments.
- Collaborated with underwriters to expedite policy approvals and enhance client experience.
Server
Skewer's Mediterranean Grille
12.2021 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Tailored menu recommendations based on dietary preferences, budget, and occasion.
- Managed order processing and ensured timely delivery of food and beverages.
- Assisted in training new staff on menu items and service protocols.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Collaborated with kitchen staff to maintain quality and presentation standards.
Nanny
Private Family
01.2021 - 11.2021
- Provided attentive care for children, ensuring safety and well-being.
- Developed engaging activities to support learning and development.
- Communicated effectively with parents regarding children's progress.
- Supported emotional and behavioral needs.
- Maintained household organization and cleanliness.
- Managed schedules and transportation for various activities.
- Upheld safety standards through vigilant, consistent supervision.
Retail Sales Associate
Tilly's
05.2019 - 12.2020
- Engaged customers through exceptional service and product knowledge.
- Actively listened to customers needs regarding budget, personal style, or occasion.
- Recommended elevated options, resulting in an increase in premium category purchases.
- Assisted in inventory management and visual merchandising.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve sales targets.
- Maintained a clean and organized sales floor for optimal customer experience.
Education
High School Diploma -
West Shore High School
05.2021
Skills
- Sales presentations
- Customer Service
- Time Management
- Consultative Sales
- Critical Thinking
- Needs Analysis
- Microsoft Office
- Life Insurance Product Knowledge
- Organization
- Communication
Certification
- 2-14 Life (Including Annuities & Variable Contracts) Agent License Course, Kaplan
- Jun 2025 — Jul 2025
LANGUAGES
English - Native speaker
Spanish - Very good command
Timeline
Insurance Broker
Family First Life
06.2025 - Current
Server
Skewer's Mediterranean Grille
12.2021 - 05.2025
Nanny
Private Family
01.2021 - 11.2021
Retail Sales Associate
Tilly's
05.2019 - 12.2020
High School Diploma -
West Shore High School
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