Katia Mejia
Reno
Summary
Dedicated sales associate with strong customer service skills. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling accuracy.
Adaptable professional with a solid background in retail operations. Known for strong cash handling and time management skills, contributing to efficient workflows and improved customer experiences. Prepared to support operational excellence and enhance sales outcomes.
Overview
1
1
Language
1
1
year of professional experience
Work History
Sales Associate
Journeys Shoes
2026.05 - Current
- Assisted customers in selecting footwear to enhance shopping experience.
- Maintained visual merchandising standards to attract customer interest.
- Processed transactions accurately and efficiently at point-of-sale system.
- Collaborated with team members to achieve daily sales targets.
- Provided product knowledge to educate customers on features and benefits.
- Adapted quickly to changing store needs and customer demands.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Manager in Training
McDonald's
2025.03 - 2026.03
- Assisted in training new team members on operational procedures and customer service standards
- Monitored daily inventory levels, ensuring adequate stock for smooth shifts
- Implemented efficient workflow processes to enhance service speed and quality
- Resolved customer complaints effectively, improving overall satisfaction ratings
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- opening and closing the store
- counting the registers and logging deposits into the system
Education
High School Diploma -
North Valleys Highschool
Reno, NVSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Upselling
- Retail store operations
- Cleaning techniques
- Inventory tracking
- Sales trends
- Fraud detection
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Journeys Shoes
2026.05 - Current
Shift Manager in Training
McDonald's
2025.03 - 2026.03
High School Diploma -
North Valleys Highschool