Katia M. Avelar Sorto
Glen Cove
Summary
Proactive and bilingual Medical Assistant with a track record of enhancing patient care and streamlining operations. Demonstrated expertise in medical office procedures and exceptional initiative-taking, leading to improved patient satisfaction and efficiency. Skilled in healthcare industry practices and adept at managing sensitive information with utmost confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
The Med Station of North Shore
06.2018 - 01.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Maintained current and accurate medical records for patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Obtained patient medical history, medication information, symptoms, and allergies.
Patient Care Coordinator
Weight Loss Solutions
04.2022 - 06.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Medical Assistant Intern
MD Kid Care
05.2018 - 06.2018
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
Receptionist
FIRM Athletics
01.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Food Server
Atria Senior Living
08.2014 - 01.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote resident's health and safety.
- Maintained a clean and organized dining area, promoting a comfortable atmosphere for residents.
- Offered companionship and kindness to all of the residents.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
No Degree -
BOCES BARRY TECH
Westbury, NY07-2018
High School Diploma -
GLEN COVE HIGH SCHOOL
Glen Cove, NY07-2014
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Front desk operations
- Bilingual
Certification
- Certified Clinical Medical Assistant (CCMA)
- Phlebotomy Technician Certification
Languages
Spanish
English
Timeline
Patient Care Coordinator
Weight Loss Solutions
04.2022 - 06.2022
Medical Assistant/Receptionist
The Med Station of North Shore
06.2018 - 01.2025
Medical Assistant Intern
MD Kid Care
05.2018 - 06.2018
Receptionist
FIRM Athletics
01.2018 - 06.2018
Food Server
Atria Senior Living
08.2014 - 01.2018
No Degree -
BOCES BARRY TECH
High School Diploma -
GLEN COVE HIGH SCHOOL
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