Katiana Magny

• Adhered to strict screening techniques and procedures while conducting passenger screening in order to mitigate entry of unauthorized materials and weapons.
• Operated x-ray machines, hand wands, advanced imaging technology and explosive detection machines to conduct screening of passengers and baggage.
• Developed and maintained positive rapport with passengers and other airport personnel by providing directions, explain rules, and regulations and respond to inquiries.
• Foster public trust and credibility by providing responsive service to foreign passengers (limited in English and fluent in Haitian Creole) in accordance with TSA SOP/Directives.
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Monitored security checkpoints for compliance with applicable security protocols.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
• Acted quickly during emergency situations to reduce opportunity for damage and injury by applying standard operating procedures and utilizing critical thinking skills.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Performed regular and recurring level 1 equipment maintenance including systems calibration and system burn, as assigned.
• Review new changes with peers during downtime (i.e. LGA Screening, Target Search, Selectee Screening, AIT resolution, ISIS/Terrorism Headlines, etc.)
• Monitored OJT - newly hired TSO to ensure that they were in compliance with the S.O.P.
• Served as Acting Lead: directing the work of employees. Identified, distributed, and balanced workload and tasks among employees in accordance with established workflow and skill level. Made adjustment to accomplish the workload in accordance with established priorities. Monitored the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers while distributing breaks and lunches to fellow officers.
• Take the initiative to hold briefings, read notes, and informed officers on new changes for checkpoint screening.
• When necessary, took initiative to assist LTSOs or STSOs by opening additional lanes and serving as a second or third TDC, to expedite screening process for large queues during peak times. Volunteer to oversee operations in the absence of leadership.
• Maintained positive and calm demeanor and command presence within high volume environments.
• Actively serves as a role model (consistent with words and actions/behavior on daily basis), by encouraging others to earn trust and respect through consistent honesty in interactions with internal and external parties and stakeholders.
• Developed ability to prioritize multiple tasks.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Supervised employees in conducting screening of passengers and their property in the absence of leadership.
• Shadowed leadership and developed incident reports for Law Enforcement Officers and upper ranking officials.

Reference: STSO Geneva Vann (305) 200-4114

• Evaluated customer needs and feedback to drive product and service improvements.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained database systems to track and analyze operational data.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Collected, arranged, and input information into database system.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Developed and implemented customer service policies to enhance satisfaction.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Gathered, organized and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Solicited customer feedback to identify and improve on areas of weakness.
• Monitored workflow to improve employee time management and increase productivity.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Distributed breaks and lunches to employees.