Katicia Rothrock

• Construct internal system charge tables for automatic tuition calculation based on daily class registration
• Generate semester tuition bills, upload documents, and post files to online electronic portal.
• Oversee enrollment delinquencies while collecting payment of installment plans.
• Process in-person and online payments to student/general ledger receivables.
• Administer and collect monthly general receivables
• Assess customer financial records to formulate suitable follow-up plan.
• Developed and preserved comprehensive records of customer account payments along with payment plans.
• Input client data and notes into system for cross-departmental access and review.
• Generated and distributed cyclical client statements.
• Resolved customer inquiries and furnished detailed account insights.
• Optimized support for management by delivering processed invoices and documents punctually.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Oversee corporate relations related to third-party billing of student tuition.
• Distribute 1098T annual tax documents.
• Financial customer support
• Collaborative inter-departmental management of student fines
• Oracle system build

Temporary hire position.

• Evaluated high school transcripts recalculating weighted versus unweighted courses for all incoming applications for their freshman and incoming transfer class.
• Tracked and reported updated GPA recordings.

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Collaborated with Sales and Finance on discount and deduction processing.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Utilized Microsoft software to manage invoices and payments.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Conduct new hire Interviews, yearly performance evaluations, facilitate and report on team meetings.