Katie Alsup
Niceville,FL
Summary
Dedicated Professional with strong customer service skills, specializing in needs analysis and conflict resolution. Committed to providing exceptional client education and experience.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Licensed Insurance Agent
Ping Health
Niceville
07.2025 - Current
- Delivered presentations on Medicare plans and coverage details, enhancing client understanding.
- Facilitated client enrollment processes and application completion, ensuring accurate submissions.
- Analyzed client needs to recommend appropriate insurance solutions.
- Maintained accurate records of client interactions and transactions in CRM systems.
- Resolved customer complaints quickly and professionally.
- Clarified and presented insurance policy options aligned with clients' needs and goals.
Licensed Insurance Agent
State Farm
Niceville , FL
11.2023 - 07.2025
- Educated clients on suitable insurance products and services to meet their needs.
- Analyzed client needs to recommend appropriate coverage options.
- Processed insurance applications and maintained accurate client records.
- Collaborated with team members to develop customer service strategies that improved client satisfaction.
- Managed policy renewals and updates, ensuring compliance with industry regulations and minimizing client risk.
Licensed Veterinary Technician
Banfield Pet Hospital
Destin, FL
07.2017 - 01.2023
- Monitored patient vital signs during anesthesia and recovery procedures.
- Assisted veterinarians in routine examinations and surgeries, enhancing patient care.
- Educated pet owners on preventative care and medication administration, promoting pet health.
- Conducted laboratory tests to diagnose health conditions in pets.
- Collaborated with team members to streamline clinic operations, improving overall workflow.
Education
General Studies - American History
University of Tennessee
Knoxville, TN05-2009
Skills
- Customer service
- CRM software
- Insurance knowledge
- Policy administration
- Client education
- Needs analysis
- Compliance management
- Team collaboration
- Sales strategies
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Active listening
Certification
Licensed Veterinary Technician
Timeline
Licensed Insurance Agent
Ping Health
07.2025 - Current
Licensed Insurance Agent
State Farm
11.2023 - 07.2025
Licensed Veterinary Technician
Banfield Pet Hospital
07.2017 - 01.2023
General Studies - American History
University of Tennessee