Katie Aponte
Meriden,CT
Summary
Customer-oriented store manager offering several years of experience in sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Dunkin' Donuts
Meriden
04.2014 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Store Associate
Payless Shoes
Southington, Connecticut
05.2019 - 11.2021
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Assisted with loading and unloading deliveries from vendors.
- Provided cash register operations and handled customer payments.
Education
Associate of Science -
Manchester Community College
Manchester, CT01-2020
Skills
Work fast and efficient
- Employee terminations
- Flexible schedule
- Work Planning and Prioritization
- Team development
- Multitasking and organization
- Team building
Cash handling and cash management
Scheduling
Customer service
Training/Hiring
Shift lead experience
Timeline
Store Associate
Payless Shoes
05.2019 - 11.2021
Store Manager
Dunkin' Donuts
04.2014 - Current
Associate of Science -
Manchester Community College