Katie Aylor
Brandon,FL
Summary
Proven leader in credit management and customer service at Seminole Hard Rock Hotel & Casino Tampa, adept at risk assessment and fostering client engagement. Excelled in enhancing customer satisfaction and maintaining compliance through skilled team collaboration and effective relationship building. Demonstrated expertise in financial analysis and complaint resolution, ensuring operational excellence and accountability.
Overview
9
9
years of professional experience
Work History
Casino Credit Executive
Seminole Hard Rock Hotel & Casino Tampa
Tampa, FL
05.2020 - Current
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Enhanced customer satisfaction by providing timely and informed credit decisions.
- Maintained accurate and up-to-date records of all credit transactions and decisions.
- Conducted detailed financial analyses to determine creditworthiness of potential and existing clients.
- Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
- Managed and monitored corporate credit policies to minimize risk and ensure compliance.
- Oversaw credit review process, ensuring timely and accurate assessments.
- Developed and maintained relationships with external credit reporting agencies and financial institutions.
- Handled confidential information in a professional manner.
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
Casino Credit Clerk III
Seminole Hard Rock Casino
Tampa, FL
07.2016 - 05.2020
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Completed ongoing professional training to facilitate accurate and productive credit management.
- Collaborated with other departments within the organization to ensure efficient processing of loan applications.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Provided training sessions for new staff members on credit analysis techniques.
- Recommended approval or disapproval of different loan types based on established criteria.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided prompt and courteous service to customers via phone, email, and chat.
Player's Club Representative
Seminole Hard Rock Hotel and Casino Tampa
Tampa, FL
01.2016 - 07.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Criminal Justice
Hillsborough Community College
Tampa, FLSkills
- Team collaboration
- Client engagement
- Account management
- Online chat and email
- Relationship building
- Complaint handling
- Risk assessment
Accomplishments
- Completed Leadership Academy.
- Won "Rocker of the Quarter" 3 times (employee of the quarter).
Timeline
Casino Credit Executive
Seminole Hard Rock Hotel & Casino Tampa
05.2020 - Current
Casino Credit Clerk III
Seminole Hard Rock Casino
07.2016 - 05.2020
Player's Club Representative
Seminole Hard Rock Hotel and Casino Tampa
01.2016 - 07.2016
Some College (No Degree) - Criminal Justice
Hillsborough Community College
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