KATIE Boyanton
Midwest CIty
Summary
Dynamic Dispatcher with extensive experience at the City of Midwest City, adept at managing high-stress situations and ensuring compliance with policies of multiple departments. Proven track record in effective communication and operational efficiency, utilizing strong problem-solving and multi-tasking skills and attention to detail to deliver exceptional service during emergencies.
Utilizes strong problem-solving skills to ensure proper procedure and smooth operations occur while dispatching units to calls. Strong communication skills with other departments, radio traffic, and citizens.
High skill set of being able to prioritize radio traffic, emergency phone calls, non emergency phone calls, and calls for service to ensure the proper response in a timely and efficient manor. Effectively communicates job duties and requirements to new hires while monitoring their tasks and skills to teach them how to adhere to policies and procedures relevant to job performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
City Of Midwest City, Oklahoma
Midwest City, OK
07.2017 - Current
- Supported team in monitoring traffic conditions and adjusting routes as needed for efficiency.
- Maintained accurate records of dispatched vehicles, ensuring compliance with safety regulations.
- Engaged in training sessions to understand industry best practices and improve operational knowledge.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
OU Medical Health Science Center
OKC, OK
07.2016 - 07.2017
- Assisted in coordinating daily dispatch operations to ensure timely delivery of services.
- Learned to utilize dispatch software for tracking vehicle locations and managing schedules.
- Communicated effectively with drivers and clients to provide updates and resolve issues.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate of Applied Science - Massage Therapy
Heritage College
OKCHigh School Diploma -
Noble High School
Noble, OK01-2004
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Training new hires
- Multitasking Abilities
- Organizational skills
- Dispatch coordination
Certification
- Emergency Medical Dispatch (EMD)
- Oklahoma Law Enforcement Telecommunications System (OLETS)
- Certified Training Officer (CTO)
- Telecommunicator Training
- Crimes in Progress
- Suicide Intervention
- Hostage Negotiation
- FEMA (IS-00144, IS-00951, IS-00907, IS-00800.b, IS-00700.a,
IS-00200.b, IS-00100.b)
Timeline
Dispatcher
City Of Midwest City, Oklahoma
07.2017 - Current
Dispatcher
OU Medical Health Science Center
07.2016 - 07.2017
Associate of Applied Science - Massage Therapy
Heritage College
High School Diploma -
Noble High School