Katie Canty
Pt Solutions Physical Therapy
Rock Hill,SC
1
Certification
12
years of professional experience
Experienced customer service professional with a strong background in front desk operations, appointment scheduling, and patient support. Known for attention to detail, time management, and clear communication in fast-paced settings.
Work History
Front Desk Receptionist
2 Years- Greeted patients and managed front desk operations with professional, courteous service.
- Scheduled and confirmed appointments using clinic systems and provider availability.
- Verified insurance information and collected copays during patient check-in.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries.
- Maintained accurate patient records and updated demographic information in scheduling software.
- Coordinated referrals, authorizations, and incoming fax correspondence for clinical staff.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Teller & Collections Agent
6 Years 6 Months- Processed deposits, withdrawals, and loan payments with accuracy and efficiency.
- Balanced cash drawer daily, resolving discrepancies and maintaining strong cash control.
- Assisted members with account inquiries, transactions, and service requests.
- Promoted credit union products and services through clear, member-focused conversations.
- Verified identification and maintained compliance with security and regulatory procedures.
- Improved teller workflow by reinforcing accuracy, efficiency, and service consistency.
- Resolved member concerns promptly, delivering professional support across branch operations.
- Trained new tellers on transaction processing, cash handling, and member service standards.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed high-volume transactions efficiently during peak hours. efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Responded to customer inquiries regarding account balances and transaction history. regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated effectively with other departments to resolve outstanding issues for customers.
- Managed delinquent loan accounts, applying credit union policies to resolve past-due balances.
- Negotiated payment arrangements with members, supporting account recovery and retention.
- Reviewed account histories to identify causes of delinquency and recommend repayment options.
- Contacted members by phone and written notice to discuss overdue payments and next steps.
- Updated collection records accurately, ensuring compliance with federal regulations and internal procedures.
Server
1 Year 6 Months- Delivered attentive table service, anticipating guest needs and maintaining accurate order timing.
- Presented menu recommendations, highlighting specials and answering ingredient and preparation questions.
- Coordinated with kitchen and bar staff to ensure smooth ticket flow and timely food delivery.
- Verified orders for accuracy, resolved service issues, and maintained guest satisfaction standards.
- Processed payments efficiently, balanced checks, and handled cash and card transactions accurately.
- Monitored dining room activity, prioritized tables, and adapted pacing during peak service periods.
- Trained new servers on service standards, menu knowledge, and efficient guest interaction.
- Supported team performance by improving section organization and streamlining closing duties.
Laborer Operator
8 Months- Operated excavators, loaders, and backhoes to support utility installation and site preparation.
- Excavated trenches, backfilled utilities, and maintained grade consistency for safe project completion.
- Inspected equipment before use, reporting mechanical issues and coordinating timely repairs.
- Loaded and unloaded materials, tools, and debris to keep crews supplied and work areas clear.
- Supported crew members in tasks related to utility installation. with utility line placement, pipe handling, and restoration tasks.
- Followed safety procedures, traffic control requirements, and site protocols during daily field operations.
- Maintained worksite cleanliness by removing spoil, debris, and unused materials throughout project phases.
- Adapted quickly to changing jobsite conditions, supporting efficient completion of utility and trucking assignments.
- Operated range of heavy equipment on a regular basis with advanced skill.
Teacher
2 Years 11 Months- Designed engaging lesson plans aligned with curriculum standards and student learning needs.
- Differentiated instruction to support diverse learners and strengthen academic growth.
- Assessed student progress through assignments, quizzes, and ongoing observation.
- Managed classroom behavior using consistent routines and positive reinforcement strategies.
- Communicated regularly with parents regarding student performance, behavior, and classroom expectations.
- Collaborated with colleagues to refine instructional approaches and support school goals.
- Mentored students through academic challenges, fostering confidence, accountability, and responsibility.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
High School Diploma
Skills
Customer service
Appointment scheduling
Scheduling
Administrative support
Time management
Payment processing
Multi-line phone management
Problem-solving skills
Attention to detail
Calendar management
Communication skills
Listening skills
Certification
- CNP - Certified Notary Public
Timeline
Front Desk Receptionist
Pt Solutions Physical Therapy
10.2024 - CurrentRead More
Teller & Collections Agent
Family Trust Federal Credit Union
04.2018 - 10.2024Read More
Laborer Operator
Wades Trucking & Utilities, Inc
06.2017 - 02.2018Read More
Server
Michaels Grille
02.2017 - 08.2018Read More
Teacher
Academy Christian School
06.2014 - 05.2017Read More
Academy Christian School
High School Diploma
Read More