Katie Cassidy
Lehigh Acres,Florida
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic. I love to stay current and continue to grown and develop my skills. I pursue regular training to maintain expertise and learn new techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Wellness Massage of SWFL
Fort Myers, FL
10.2023 - Current
- Provided professional massage therapy services for clients, including Swedish,deep tissue, cupping,hotstone,scrubs,cbd application,aromatherapy, sports and trigger point massage techniques.
- Assisted in developing preventative maintenance programs for clients with chronic pain or injuries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
LICENSED MASSAGE THERAPIST
Massage Envy
Port Charlotte, FL
07.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Maintained client treatment records and designed long-term care programs for return customers
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- upsell services and package's to fit the clients needs
INDEPENDENT BUSINESS OWNER
Shipt
12.2020 - Current
- Provide superior customer service
- Deliver orders in a timely manner
- Introduced new methods, practices, and systems to reduce turnaround time.
MERCHANDISING AND CUSTOMER SERVICE
Costco Wholesale Corp
03.2007 - 04.2021
- Resolved concerns with products or services to help with retention and drive sales
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Exceeded service objectives by applying proven customer service and sales best practices
- Managed customer relations and customer service through daily communication and interaction
- Offered basic technical support for clients on a wide range of company products
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Followed up with customers about resolved issues to maintain high standards of customer service
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
Education
Licensed Massage Therapist -
Florida Academy
06.2023
Certification -
Zeal Technical Institution
Fort Myers, FL02.2021
High School Diploma -
Montville High School
01.1999
Certification -
The Institute For Health Education
Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
- Hot Stone Massage
- Myofascial Release
- Swedish Massage
- Trigger point
- Cupping
- Stretching
- Therapeutic massage
- Prenatal Massage
- Deep Tissue Massage
- Sports Massage
References
- Cheryl Roberti, Phlebotomy Teacher, Zeal Technical Institution, 401-533-2749
- Peggy Baltzell, Client, 561-312-0560
Certification
- Reiki certificate of training
- trigger point certification
- CPR Certified
Timeline
Licensed Massage Therapist
Wellness Massage of SWFL
10.2023 - Current
LICENSED MASSAGE THERAPIST
Massage Envy
07.2023 - Current
INDEPENDENT BUSINESS OWNER
Shipt
12.2020 - Current
MERCHANDISING AND CUSTOMER SERVICE
Costco Wholesale Corp
03.2007 - 04.2021
Licensed Massage Therapist -
Florida Academy
Certification -
Zeal Technical Institution
High School Diploma -
Montville High School
Certification -
The Institute For Health Education
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