Katie Chacon-Biorato
Smynra,TN
Summary
I excel in delivering exceptional customer service and mastering proper techniques. My ability to enhance team performance through effective communication and empathy underscores my commitment to continuous improvement. I am friendly and compassionate with a natural ability to connect, bringing genuine love for others and a positive approach to my environment. I like to focus on teamwork and achieving positive results, and am adaptable to changing needs. I exhibit great communication and customer service skills. I am equipped with strong problem-solving abilities and willingness to learn. I am always ready to tackle new challenges with dedication.
I developed strong skills in animal care and handling in a professional grooming environment. I have knowledge of canine behavior and grooming techniques, coupled with hands-on skills in bathing and handling dogs safely. I strive for professionalism and have significant experience with dogs, specializing in maintaining cleanliness and well-being of pets. I am very knowledgeable on bathing techniques, coat care, and handling various dog breeds. I am dedicated to ensuring pets are well-cared for.
Seeking to transition into a new field where these skills in attention to detail and customer service can be valuable. Looking to contribute to a team-oriented environment with focus on quality and care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Dog Bather
Rock N Pup Pet Grooming Salon
Smyrna, TN
05.2022 - Current
- Supported front desk staff when needed, taking appointments, and answering client inquiries.
- Assisted in training new hires on best practices for dog bathing techniques.
- Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet.
- Upsold additional services, such as nail trimming or ear cleaning, during the dog bathing process.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling
- Listened to client concerns and addressed their pet's specific needs during the bathing process.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety, as well as that of staff members.
- Knowledge of various breed-specific grooming requirements.
- Monitored inventory levels of supplies, and submitted timely requests for needed equipment.
- Accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Documented animals' weight, size and condition in computer system.
Online Personal Shopper
Kohl's
Smyrna, TN
04.2021 - 04.2022
- Organized racks and shelves.
- Handled cash transactions.
- Reviews orders prior to pick-up for accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Ice Cream Server
Alo Michoacana
Smyrna
09.2020 - 11.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately.
- Maintained menu knowledge to provide recommendations and answers to customers.
- Handled multiple tasks simultaneously during busy shifts.
- Collaborated with team members.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Trained new hires.
Sales Associate
Hollister.Co
Murfreesboro, TN
06.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance.
Education
Agriculture Animal Science - Veterinary Science
Motlow State Community College
Tullahoma, TNSmyrna High School
Smyrna, TN05.2022
Skills
- Patience and calmness
- Sanitation and cleanliness
- Appointment scheduling
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Effective communication
- Adaptability
- Task prioritization
- Professionalism
- Observant
Certification
- OSHA certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Professional Dog Bather
Rock N Pup Pet Grooming Salon
05.2022 - Current
Online Personal Shopper
Kohl's
04.2021 - 04.2022
Ice Cream Server
Alo Michoacana
09.2020 - 11.2021
Sales Associate
Hollister.Co
06.2019 - 12.2019
Agriculture Animal Science - Veterinary Science
Motlow State Community College
Smyrna High School