Katie Collins
Cincinnati,OH
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Sephora
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Store Manager
Sephora
09.2013 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Communications
Xavier University
Cincinnati, OH05.2001
Skills
- Goal Setting
- Staff Scheduling
- Problem Anticipation and Resolution
- Team Leadership
- Customer Service Management
- Employee Motivation
- Focus and Follow-Through
- Decision Making
- Performance Assessment
- Training Management
- Business Leadership
- Calendar Management
- Business Forecasting
Timeline
Store Manager
Sephora
08.2022 - Current
Store Manager
Sephora
09.2013 - 08.2022
Bachelor of Arts - Communications
Xavier University
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