Katie Couch
Rogersville,TN
Summary
Dynamic sales professional with a proven track record at Lowes Home Improvement, excelling in customer relationship building and sales process optimization. Leveraged CRM proficiency and exceptional product knowledge to exceed sales targets, achieving significant repeat business. Skilled in team collaboration and pipeline management, consistently enhancing client satisfaction and driving revenue growth.
Overview
9
9
years of professional experience
Work History
Sales Specialist- Pro
Lowes Home Improvment
Kingsport, TN
08.2020 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Specialist- Appliances
Lowes Home Improvment
02.2020 - 08.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Qualified Customers for Lowes Credit Cards
CSA- Inside Garden
Lowes Home Improvment
Morristown, TN
10.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Answered customer questions about product availability and shipment times.
CSA- Appliances
Lowes Home Improvment
Morristown, TN
08.2019 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Merchandising Associate
Lowes Home Improvment
Morristown, TN
02.2019 - 08.2019
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Assistant Deli/Bakery Manager
Walmart
Morristown, TN
02.2016 - 04.2017
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored inventory levels and identified opportunities for cost savings.
Education
Health/Business -
Walters State Community College
Morristown, TN05.2016
Grainger High School
Rutledge, TN05.2014
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Team collaboration
- Pipeline management
- Sales process optimization
- Performance tracking
- Relationship selling
- Complaint resolution
- Product and service knowledge
- Customer service
- Customer relationship building
- Product merchandising
- CRM proficiency
- Lead generation
- Competitor research
- Product and service sales
- Account development
Timeline
Sales Specialist- Pro
Lowes Home Improvment
08.2020 - Current
Sales Specialist- Appliances
Lowes Home Improvment
02.2020 - 08.2020
CSA- Inside Garden
Lowes Home Improvment
10.2019 - 02.2020
CSA- Appliances
Lowes Home Improvment
08.2019 - 10.2019
Merchandising Associate
Lowes Home Improvment
02.2019 - 08.2019
Assistant Deli/Bakery Manager
Walmart
02.2016 - 04.2017
Health/Business -
Walters State Community College
Grainger High School