Katie Diaz
Norcross,GA
Summary
Dynamic customer service professional with proven expertise at Walmart, excelling in cash handling and issue resolution. Recognized for enhancing customer satisfaction through effective communication and a strong work ethic. Adept at training new staff and maintaining organized environments, consistently achieving service excellence and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Cashier
Walmart
Turner,GA
12.2020 - 04.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Collaborated with team members to ensure accurate inventory management and replenishment.
- Resolved customer complaints swiftly, improving overall shopping experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Housekeeper
Nancy Cleaning
Marietta ,Ga
09.2017 - 04.2020
- Performed routine cleaning tasks, maintaining high standards of cleanliness in various client environments.
- Managed inventory of cleaning supplies, ensuring efficient use and timely replenishment.
- Operated specialized cleaning equipment to enhance overall efficiency and effectiveness of services provided.
- Collaborated with team members to optimize workflows and improve service delivery for clients.
- Trained new staff on best practices for cleaning techniques and safety protocols.
- Developed schedules for cleaning tasks, ensuring timely completion while accommodating client preferences.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained cleanliness in residential and commercial spaces, ensuring high standards of hygiene.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Performed detailed dusting, vacuuming, and surface sanitization consistently across various environments.
Professional Cleaning Services
Commercial Cleaning Service
Norcross, GA
05.2010 - 06.2016
- Operated floor cleaning machines to maintain cleanliness in commercial facilities.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Implemented safety protocols to minimize hazards in work environment.
- Trained new staff on effective cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies, ensuring availability for all operations.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
No Degree -
Cross Keys High School
BrookhavenSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Issue resolution
- POS system operations
- Clear communication
- Problem-solving
- Honest and dependable
Timeline
Cashier
Walmart
12.2020 - 04.2026
Housekeeper
Nancy Cleaning
09.2017 - 04.2020
Professional Cleaning Services
Commercial Cleaning Service
05.2010 - 06.2016
No Degree -
Cross Keys High School