Katie Ercolina
Bartow,FL
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Digital Personal Shopper
Walmart
Bartow, FL
02.2024 - Current
- Assisted customers in selecting products based on personal preferences and needs.
- Utilized Walmart's online shopping platform to streamline customer orders efficiently.
- Provided personalized recommendations to enhance shopping experiences for clients.
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Trained new staff on best practices for digital shopping assistance and customer service.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Team Lead, Food and Consumables
Walmart
Bartow, FL
03.2022 - 02.2024
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented store promotions to enhance customer engagement and sales.
- Managed scheduling to optimize team coverage during peak hours.
- Resolved customer inquiries and complaints effectively and promptly.
- Conducted regular team meetings to communicate updates and expectations.
- Enforced safety procedures to maintain a secure shopping environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
Team Lead, Stocking
Walmart
Bartow, FL
10.2019 - 03.2022
- Led team meetings to discuss project updates and address challenges.
- Coordinated workflow among team members to ensure task completion.
- Mentored junior staff in best practices and operational procedures.
- Monitored daily operations and provided support where needed.
- Fostered a positive team environment through recognition and encouragement initiatives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
Department Manager, Grocery
Walmart
Bartow, Florida
04.2016 - 10.2019
- Led daily operations for a large retail department, ensuring smooth workflow.
- Managed staff scheduling and training to maintain high service standards.
- Oversaw inventory management, including stock ordering and organization.
- Monitored compliance with company policies and safety regulations consistently.
- Analyzed sales data to identify trends and improve departmental efficiency.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
Department Manager, Paper/chemicals
Walmart
Brandon, Florida
05.2015 - 10.2015
- Managed daily operations to ensure efficient department workflow.
- Collaborated with teams to improve service delivery and customer satisfaction.
- Trained staff on policies, procedures, and operational best practices.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Stocker
Walmart
Brandon, Florida
04.2004 - 05.2015
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized inventory in backroom to maintain efficient storage practices.
- Assisted customers in locating products and provided information on store layout.
- Monitored stock levels and reported discrepancies to management for replenishment.
- Maintained cleanliness of aisles and displays to enhance shopping experience.
- Operated equipment safely while handling heavy or bulky items during stocking processes.
- Trained new staff on stocking procedures and safety protocols in the store environment.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Office Manager
Stat Resources
Sun City Center, Florida
03.2002 - 05.2004
- Developed and maintained filing systems for efficient document retrieval.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
Education
Business Administration
Florida Metropolitan University
Lakeland, FL 08.1999 - 05.2002
Skills
- Customer service
Timeline
Digital Personal Shopper
Walmart
02.2024 - Current
Team Lead, Food and Consumables
Walmart
03.2022 - 02.2024
Team Lead, Stocking
Walmart
10.2019 - 03.2022
Department Manager, Grocery
Walmart
04.2016 - 10.2019
Department Manager, Paper/chemicals
Walmart
05.2015 - 10.2015
Stocker
Walmart
04.2004 - 05.2015
Office Manager
Stat Resources
03.2002 - 05.2004
Business Administration
Florida Metropolitan University
08.1999 - 05.2002