Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ertz

Omaha,Nebraska

Summary

Reliable Shift Lead with 5 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Shift Leader

Scooters Coffee Shop
06.2022 - Current
  • Improved team productivity by implementing efficient work habits and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Sales Associate

Buckle
07.2021 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Team Member

Arbys Resturant
07.2019 - 07.2021
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
  • Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
  • Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
  • Achieved timely order fulfillment through effective multitasking during high-volume periods, streamlining kitchen processes for maximum productivity.

Education

Bachelor of Arts - Accounting

University of Nebraska At Omaha
Omaha, NE
05.2025

High School Diploma -

Papillion La Vista Senior High School
Papillion, NE
05.2021

Skills

  • Operations Support
  • Goal Setting and Tracking
  • Customer Service Management
  • Policy and Procedure Enforcement
  • Complaint resolution
  • Decision-making capabilities
  • Cash Handling
  • Team Supervision
  • Positive Attitude
  • Team motivation
  • Role Modeling

Timeline

Shift Leader

Scooters Coffee Shop
06.2022 - Current

Sales Associate

Buckle
07.2021 - Current

Team Member

Arbys Resturant
07.2019 - 07.2021

Bachelor of Arts - Accounting

University of Nebraska At Omaha

High School Diploma -

Papillion La Vista Senior High School

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Katie Ertz