Katie Ferpes
Orlando
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Wawa
Orlando
07.2015 - 02.2026
- Supervised daily store operations and ensured compliance with company policies.
- Coordinated employee schedules to maintain optimal staffing levels.
- Managed inventory control and oversaw product ordering processes.
- Ensured that customer service standards were met or exceeded at all times.
General Manager
Subway
01.2006 - 01.2015
- Managed daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on food safety and customer service standards.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Education
General Studies, Construction and Project Management, Public Speaking
Seminole Community College
Sanford , FLSkills
- Employee scheduling
- Staff training
- Inventory management
- Vendor relations
- Team leadership
- Problem solving
- Time management
- Business operations
References
Tom, Area Manager, Subway, (407) 453-8446
Leadership Experience
I have been very successful at improving employee morale and getting them to work together to achieve common goals.
Communication Skills
Hands-on experience preparing and conducting monthly and quarterly management meetings. While working as a GM at KFC from 2002 to 2005, I was elected to oversee all new hires and conducted all employee orientation for the entire district.
Timeline
Assistant General Manager
Wawa
07.2015 - 02.2026
General Manager
Subway
01.2006 - 01.2015
General Studies, Construction and Project Management, Public Speaking
Seminole Community College