Katie Hamilton
Stone Cabin Coffee
Fallon,NV
9
years of professional experience
Dynamic Barista Shift Supervisor at Stone Cabin Coffee, recognized for enhancing customer satisfaction through effective complaint resolution and strong relationship-building. Expert in barista training and cash handling accuracy, I successfully improved team performance and maintained high cleanliness standards, ensuring a safe and organized environment while delivering exceptional beverage quality.
Work History
Barista Shift Supervisor
8 Years 9 Months- Supervised daily barista operations, ensuring quality beverage preparation and customer service excellence.
- Trained new staff on coffee brewing techniques and equipment usage to enhance team performance.
- Managed inventory levels, ordering supplies to maintain stock.
- Implemented store policies and procedures, promoting a safe and organized work environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
High School Diploma
Skills
Cleanliness maintenance
Barista training
Cash handling accuracy
Drink preparation speed
Timeline
Barista Shift Supervisor
Stone Cabin Coffee
11.2017 - CurrentRead More
Churchill County
High School Diploma
Read More