Katie Harrah
220 Spruce Circle,TX
Summary
Dynamic Sales Associate with proven expertise at Jan Harrah, excelling in customer service and relationship building. Recognized for implementing effective sales strategies that enhanced customer satisfaction and retention. Skilled in cash handling and POS operations, consistently achieving sales goals while fostering a positive shopping experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Jan Harrah
Azle, TX
05.2015 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained inventory levels through regular stock checks and organized displays effectively.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Collaborated with team members to achieve sales goals and enhance customer service standards.
- Implemented visual merchandising strategies to improve product visibility and attract customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Secretary
Gary Clark
Azle, TX
07.2004 - 2010
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained inventory levels through regular stock checks and organized displays effectively.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Collaborated with team members to achieve sales goals and enhance customer service standards.
- Implemented visual merchandising strategies to improve product visibility and attract customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Associates Degree in Paralegal Studies - Paralegal Studies
Bryan University
Tempe, AZ01.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Retail store operations
- Adapt to diverse groups
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Shipment processing
- Promotional support
- Self-checkout assistance
- Contract preparation
- Client account management
- Dining area maintenance
- Money transfer systems
- Friendly and outgoing
- Verbal and written communication
- Energetic self-starter
- Lead database management
- Written and oral communication skills
- Retail merchandising expertise
- B2B sales and customer service
- Financial records analysis
- Price quote preparation
- Exceeds sales goals
- Hospitality and accommodation
- Excellent communication skills
- Reading comprehension skills
- Exchange coordination
Accomplishments
I completed my Associates Degree graduating with a 3.89 gpa. One of the top graduates in my class.
- Collaborated with team of 10 in the development of Criminal intake.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to results.
- Achieved results by introducing software for entry data tasks.
Certification
Paralegal Studies
Timeline
Sales Associate
Jan Harrah
05.2015 - Current
Secretary
Gary Clark
07.2004 - 2010
Associates Degree in Paralegal Studies - Paralegal Studies
Bryan University