Proven leader and skilled Certified Nursing Assistant with extensive experience in customer service and cash handling, demonstrated at Senior Helpers National and other respected organizations. Excelled in team leadership and patient care, significantly enhancing customer loyalty and client well-being. Known for a positive attitude and reliability, adept at improving operational efficiency.
Hi, I’m
Katie Hawkins
Atlanta,GA
Summary
Overview
8
years of professional experience
Work History
Cirkle K
Cashier Team Lead
06.2019 - 09.2024
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Circle K
Ambassador, Guest Services
08.2016 - 06.2019
Job overview
- Contributed to revenue generation by informing guests about available upgrades or additional services that would enhance their visit.
- Created an inviting environment through attention to detail in lobby presentation and cleanliness standards.
- Guided guests through local attractions recommendations, contributing to memorable experiences for visitors.
- Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
Senior Helpers National
CNA
04.2018 - 05.2019
Job overview
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Caregiver Services Inc.
Certified Nursing Assistant
02.2018 - 05.2019
Job overview
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Wendy's
Cashier
05.2017 - 11.2018
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Ferriday High SchoolFerriday, LA
No
University Overview
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Store Opening and Closing
- Heavy Lifting
- New Hire Training
- Punctual and Reliable
- Flexible Schedule
- Cash Register Operation
Timeline
Cashier Team Lead
Cirkle K
06.2019 - 09.2024
CNA
Senior Helpers National
04.2018 - 05.2019
Certified Nursing Assistant
Caregiver Services Inc.
02.2018 - 05.2019
Cashier
Wendy's
05.2017 - 11.2018
Ambassador, Guest Services
Circle K
08.2016 - 06.2019
Ferriday High School
No
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