Katie Kidd
Twentynine Palms,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate
Petco
Twentynine Palms, CA
08.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Loan Processor
VIP Mortgage
Tempe, AZ
07.2020 - 12.2020
- Worked with the loan officer and team to gather documentation needed for final approval and closing
- Processed VA, FHA, conforming and non-conforming loans for the Phoenix valley
- Worked directly with the customer to obtain needed information and documentation to get their loan into closing to pass underwriting needs and guidelines
Home Loan Processor 5
Wells Fargo & Co.
Tempe, AZ
08.2016 - 07.2020
- Passed compliance and risk audits, as well as maintaining my quality and loyalty scores to above average metrics
- Responsible for processing and ensuring we have the proper documentation to get the loan into closing without any compliance or risk issues
- Work with my borrowers so that they understand the status of the loan, review and request any documentation needed for final approval, and ensure all their questions and concerns are addressed and deliver excellent customer service in the process
- Help train new processors, work with upper management to improve processes and reporting, and assist other teams we work with to get a better understanding of our processes and procedures
Client Service Specialist/Nighttime Manager
YMCA
Ahwatukee, AZ
04.2015 - 08.2016
- Assisted with varying customer service responsibilities, new member enrollment, and maintenance of the facility
- Managed the nighttime staff and handled the closing duties
- Trained new employees on all systems, procedures and policies
Research and Remediation Analyst 1
Wells Fargo Bank
Tempe, AZ
12.2013 - 04.2015
- Responsible for researching complex problems and gathering information to find resolutions to our customers and company's concerns
- Responsible for identifying possible errors, risk items, and understanding the policies and guidelines that must be followed for Wells Fargo to stay in compliance with the regulatory agencies
- Handle escalated calls and inquiries internally and from our customers and the authorized third parties representing them
Education
Bachelor of Science - Marketing
Kansas State University
Manhattan 05-2003
Skills
- Customer Needs Assessment
- Stocking and Receiving
- Problem-solving skills
- Written and oral communication skills
- Outgoing Personality
- Reliable and punctual
- Teamwork and Collaboration
- Financial records analysis
- Product guidance
Timeline
Sales Associate
Petco
08.2024 - Current
Loan Processor
VIP Mortgage
07.2020 - 12.2020
Home Loan Processor 5
Wells Fargo & Co.
08.2016 - 07.2020
Client Service Specialist/Nighttime Manager
YMCA
04.2015 - 08.2016
Research and Remediation Analyst 1
Wells Fargo Bank
12.2013 - 04.2015
Bachelor of Science - Marketing
Kansas State University
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