Katie Krull
Eyota,MN
Summary
Experienced manager with a proven track record of leading diverse teams to achieve exceptional results. Proficient in strategic planning, team development, and effective communication, ensuring streamlined operations and optimal performance. Strong problem-solving and decision-making skills combined with a results-oriented approach making me a valuable asset for any organization.
Overview
8
8
years of professional experience
Work History
Scheduling Operations Assistant Supervisor
Mayo Clinic
01.2023 - Current
- Facilitated open lines of communication with between 44 staff members, fostering positive work environments conducive to productivity.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Worked with management team to implement proper division of responsibilities.
- Reduced overtime among staff from 200 hour to 15 hours through progress change management
- Improved phone metrics of patient service levels no less then 20% per site division. This involved expediting handle time, average speed to answer, and reducing hold times.
Patient Appointment Service Specialist
Mayo Clinic
07.2022 - 01.2023
- Streamlined office operations by effectively monitoring and addressing patient correspondence and data communications.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with supervisors and team members to understand practice needs.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Marketing Manager
DCM Tech
06.2016 - 09.2017
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Created and managed social media campaigns to increase brand engagement.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
Education
Masters of Business Administration -
Northwest Missouri State University
Maryville, MO06.2021
Bachelor of Arts - Journalism
Saint Mary's University of Minnesota
Winona, MN06.2016
Skills
- Project Management
- Strategic Development
- Financial Acumen
- Conflict Resolution
- Change Management
- Data Analytics
- AGILE Systems
- Goal Setting
- Data Visualization
- Performance Metrics
- Staff Development
- Team Building
- Accounting Practices
- Process Improvement
- Resource Allocation
Timeline
Scheduling Operations Assistant Supervisor
Mayo Clinic
01.2023 - Current
Patient Appointment Service Specialist
Mayo Clinic
07.2022 - 01.2023
Marketing Manager
DCM Tech
06.2016 - 09.2017
Masters of Business Administration -
Northwest Missouri State University
Bachelor of Arts - Journalism
Saint Mary's University of Minnesota
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