Katie Leadbetter
Sebastian,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Tomatoes Restaurant / Done / The Lot
Margate City, NJ
01.2020 - 01.2026
- Trained new staff on menu offerings, service standards, and operational procedures.
- Delivered exceptional customer service in fast-paced dining and bar environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Event Coordinator
Everlemon Events / Suzanne Michael Events
Brigantine, NJ / Miami, FL
09.2017 - 01.2026
- Coordinated logistics for events, ensuring seamless execution and timely delivery of materials.
- Ensured smooth execution of on-site logistics by developing timelines and schedules, supervising setup, teardown, and vendor coordination before, during, and after event.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts.
- Managed volunteer recruitment and training efforts to build a reliable support staff for various events.
Lunch Manager/Server
Earls Kitchen+Bar
Tysons Corner, VA & Miami, FL
08.2015 - 12.2019
- Assisted in opening a new location
- Fostered a team-oriented atmosphere among staff members by promoting open communication channels and resolving conflicts proactively.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised lunch service operations to ensure timely food preparation and delivery.
- Trained and mentored staff on customer service excellence and operational standards.
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ05-2022
Associate of Science - Social Sciences Specialization in Psychology
Northern Virginia Community College
Annandale/Alexandria, VA05-2020
Diploma - undefined
Ocean City High School
Ocean City, NJ06.2015
Skills
- High volume dining
- Order accuracy
- Tableside etiquette
- Multitasking and organization
- Point-of-sale system
- Server training
- Dietary restrictions knowledge
- Liquor, wine, and food service
- Problem-solving
- Team leadership
- Strong work ethic
- Exceptional customer service
Certification
TIPS On-Premise Alcohol Server Training, 360 Training | Completion 05/14/2026 - Expires 05/13/2028
Timeline
Server
Tomatoes Restaurant / Done / The Lot
01.2020 - 01.2026
Assistant Event Coordinator
Everlemon Events / Suzanne Michael Events
09.2017 - 01.2026
Lunch Manager/Server
Earls Kitchen+Bar
08.2015 - 12.2019
Diploma - undefined
Ocean City High School
Bachelor of Arts - Psychology
Stockton University
Associate of Science - Social Sciences Specialization in Psychology
Northern Virginia Community College