Katie Ludwig
Orem,UT
Summary
Results-driven professional with strong expertise in client engagement and calendar management. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Experienced in multi-line phone systems and data entry, delivering outstanding service and building positive relationships. Led groups of 20-40 individuals during a leadership role from 2021 to 2024.
Overview
7
7
years of professional experience
Work History
Receptionist
EverService - Nexa
01.2024 - Current
- Coordinated 100+ daily client appointments and inquiries for home services using a multi-line phone system and CRM software, ensuring efficient call handling and client satisfaction.
- Maintained call control while delivering exceptional service, ensuring positive customer experiences.
- Communicated professionally in all forms, ensuring clear and concise information exchange.
- Utilized appropriate tone of voice to convey empathy and compassion, adhering to account-specific instructions and scripted verbiage.
- Notated important information and escalated challenges to uphold service quality.
- Met minimum typing speed of 30 WPM with 94% accuracy, demonstrating strong computer proficiency and ability to navigate multiple systems and monitors.
Housekeeping
La Quinta Inn & Suites
Provo, UT
01.2020 - 01.2021
- Documented room conditions using proprietary web-based system, ensuring accurate room status for efficient operations.
- Identified and reported maintenance issues to management, facilitating timely resolutions and enhancing guest satisfaction.
- Assisted guests with inquiries and requests over the phone, contributing to a positive experience during their stay.
Team Member
Chick-Fil-A
Las Vegas, NV
01.2020 - 12.2020
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Upsold menu items, contributing to increased restaurant profits.
- Communicated clearly with co-workers and management, fostering a positive team environment.
Crew Member
Wendy's
Rexburg, ID
01.2019 - 01.2020
- Multitasked in kitchen, efficiently preparing menu items to enhance customer experience.
- Trained new employees on job responsibilities, fostering a supportive onboarding experience.
- Conducted weekly inventory counts and organized stock areas, ensuring readiness for daily operations.
Education
Graduate - Full Stack Web Development Program
Bloom Tech
Remote01-2025
Skills
- Calendar management
- Multi-line phone systems
- Data entry
- Document management
- Record keeping
- Office software
- Client engagement
- Customer feedback
- Time management
- Problem solving
- Basic IT support
- Employee training
- Agile management
- Communication skills
- Interpersonal skills
Timeline
Receptionist
EverService - Nexa
01.2024 - Current
Housekeeping
La Quinta Inn & Suites
01.2020 - 01.2021
Team Member
Chick-Fil-A
01.2020 - 12.2020
Crew Member
Wendy's
01.2019 - 01.2020
Graduate - Full Stack Web Development Program
Bloom Tech