Katie Marsh
ANNAPOLIS,MD
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Miss Shirley's Cafe. Proven ability to enhance guest experiences through effective communication and cash handling expertise. Recognized for training new staff and maintaining a welcoming atmosphere, ensuring satisfaction and loyalty among patrons.
Overview
5
5
years of professional experience
Work History
Server
Miss Shirleys Cafe
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu explanations and recommendations to enhance guest experience.
- Maintained cleanliness and organization of tables, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Handled cash transactions accurately and efficiently during busy shifts.
Server, Hostess, and Busser
Yama Sushi
09.2024 - 07.2025
- Provided exceptional customer service to enhance guest experiences.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently during peak hours.
Server, Hostess
Broadneck Grill
02.2023 - 04.2024
- Managed multiple tables efficiently, ensuring timely service and accurate order fulfillment.
- Trained new team members on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to uphold health regulations and enhance guest comfort.
- Assisted in inventory management by monitoring supplies and communicating needs to management proactively.
- Resolved customer complaints promptly, maintaining a positive atmosphere while ensuring satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
Grauls Market
09.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
Education
Associate of Applied Science - Counseling Psychology
Towson University
Baltimore, MD05-2027
Associate of Applied Science - Clinical Psychology
Anne Arundel Community College
Arnold, MD05-2025
High School Diploma -
Broadneck High School
Annapolis, MD05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
Accomplishments
- Achieved upselling by understanding the customers' needs with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Spanish
Elementary
Timeline
Server
Miss Shirleys Cafe
07.2025 - Current
Server, Hostess, and Busser
Yama Sushi
09.2024 - 07.2025
Server, Hostess
Broadneck Grill
02.2023 - 04.2024
Cashier
Grauls Market
09.2020 - 09.2021
Associate of Applied Science - Counseling Psychology
Towson University
Associate of Applied Science - Clinical Psychology
Anne Arundel Community College
High School Diploma -
Broadneck High School