Katie Miller
Greensboro,NC
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Call Center Representative
First Verizon
Winston-Salem, North Carolina
10.2023 - 08.2025
- Managed high call volumes while maintaining professionalism and a positive attitude.
- Assisted customers with inquiries, ensuring accurate information delivery and resolution.
- Followed up on unresolved issues to ensure customer satisfaction and timely resolution.
Cashier
Amoroso Bakery
Greensboro, North Carolina
06.2020 - 10.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of checkout area and displays.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Food Lion
Mount Airy, North Carolina
01.2017 - 05.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC06-2018
Skills
- Time management
- Attention to detail
- Adaptability to change
- Customer service
- Conflict resolution
- Call handling
- Professional communication
Timeline
Call Center Representative
First Verizon
10.2023 - 08.2025
Cashier
Amoroso Bakery
06.2020 - 10.2023
Cashier
Food Lion
01.2017 - 05.2020
High School Diploma -
Western Guilford High School
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