Katelin Monroe
Knoxville,TN
Summary
Solutions-driven business marketing major with over 5 years in experience consulting customers and handling business operations. Technology proficient and excel certifications completed. Supervised a team of employees and exhibited leadership roles while working with a team.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Calhouns
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Representative Team Leader
EmployBridge
05.2020 - 01.2023
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Education
Business - Marketing
The University of Tennessee - Knoxville
Knoxville, TN05.2025
Skills
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Excel Certified
- Data-Driven Decision-Making
Volunteer with Adopt a Golden
Adopt a Golden is non-profit organization that helps gold retriever puppies. By volunteering you are agree to foster these puppies until they become adopted.
Timeline
Customer Service Representative
Calhouns
01.2023 - Current
Sales Representative Team Leader
EmployBridge
05.2020 - 01.2023
Business - Marketing
The University of Tennessee - Knoxville
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