Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Katie O'Connell

Rocklin,California

Summary

Upbeat and dedicated hearing care professional with over 10 years of experience in all things sales: product purchasing, retail management, and vendor relations. Looking for a remote position where I can utilize my Washington hearing aid dispenser license.

Overview

2
2
years of professional experience

Work History

Hearing Instrument Specialist

Connect Hearing
06.2023 - Current
  • Perform basic screening procedures such as pure tone screening and speech audiometry.
  • Counsel patients and families on communication strategies and effects of hearing loss.
  • Educate patients bout how to properly use, maintain and store devices.
  • Fit devices to specific patient physiology for maximum comfort and effectiveness.
  • Attend professional development courses to maintain current understanding of industry advances in devices and treatment protocols.

Hearing Instrument Specialist

Miracle, Ear / Everett and Monroe
07.2021 - 05.2023
  • Perform routine follow-ups, clean and checks and hearing aid repairs for multiple offices
  • Test clients/patients using pure tone, speech audiometry, QuickSIN and live speech mapping
  • Recommend hearing instrument devices based on client/patient’s lifestyle, budget, and preferences
  • Process insurance and WA labor & industry claims for payment as needed
  • Keep up to date on all LMS modules for new products and product updates
  • Cultivate positive working relationship with front office associate, offering ongoing training and growth.

Education

Associate - Arts

Shoreline Community College

AA-DTA - undefined

2021

Skills

  • Sales Understanding
  • Documentation Skills
  • Patient Medical Histories
  • Appointment Setting
  • Office Management
  • Patient Flow
  • Compassionate Care
  • Dispensing Protocols

Additional Information

  • Washington State Department of Health Hearing Instrument Specialist License | January 2023 | License # HA61377831

Timeline

Hearing Instrument Specialist

Connect Hearing
06.2023 - Current

Hearing Instrument Specialist

Miracle, Ear / Everett and Monroe
07.2021 - 05.2023

Associate - Arts

Shoreline Community College

AA-DTA - undefined

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Katie O'Connell