Katie Paulsen
Hayden Lake,ID
Summary
Proven track record in customer service and problem-solving, demonstrated at State Farm and Kohls Department Store. Excelled in high-stress situations, enhancing customer loyalty and satisfaction through empathetic resolution of complaints. Skilled in teamwork, time management, and effective communication, significantly contributing to team objectives and business growth.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Kohls Department Store
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
State Farm
09.1996 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma -
Coeur D Alene High School
Coeur D'Alene, ID06.1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
Timeline
Customer Service Representative
State Farm
09.1996 - 01.2025
Sales Associate
Kohls Department Store
Diploma -
Coeur D Alene High School
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