Experienced shift manager with a strong background in customer service, sales operations, inventory control, and team supervision. Known for training staff, solving store issues, and keeping daily operations on track.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
WESCO
Fremont, Michigan
08.2025 - Current
Supported counter sales by suggesting products and managing walk-in requests.
Greeted customers at the entrance, fostering a welcoming environment and providing attentive service.
Managed customer return requests, substitutions, and order corrections to enhance customer satisfaction.
Processed sales orders in Wesco systems, ensuring product availability for timely fulfillment.
Shift Manager
The Scoop on M120 LLC
Twin Lake, Michigan
04.2021 - Current
Managed shift schedules, and task assignments for the team.
Ordered inventory to ensure optimal stock levels for operations.
Resolved employee issues with point of sale system, enhancing user experience.
Provided daily updates to management on staffing, sales, and store needs for informed decision-making.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Provided availability for shift coverage and employee assistance.
Beauty Sales Associate
Sephora
Muskegon, Michigan
01.2024 - 05.2024
Recommended personalized skincare, makeup, and fragrance solutions to enhance client satisfaction.
Provided knowledgeable, friendly service to resolve client questions and foster a positive shopping environment.
Restocked beauty shelves and organized product inventory to streamline the shopping experience.
Education
Licensed Cosmetologist - Cosmetology
Nuvo College Of Cosmetology
Norton Shores, MI
03-2024
High School Diploma -
Holton High School
Holton, MI
05-2023
Associate of Applied Science - Business Management
Muskegon Community College
Muskegon, MI
09-2026
Skills
Customer service
Point of sale management
Sales analytics
Employee training
Team supervision
Stock replenishment
Visual merchandising
Certification
Cosmetologist
Timeline
Sales Associate
WESCO
08.2025 - Current
Beauty Sales Associate
Sephora
01.2024 - 05.2024
Shift Manager
The Scoop on M120 LLC
04.2021 - Current
Licensed Cosmetologist - Cosmetology
Nuvo College Of Cosmetology
High School Diploma -
Holton High School
Associate of Applied Science - Business Management