Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Petersen

Holton,MI

Summary

Experienced shift manager with a strong background in customer service, sales operations, inventory control, and team supervision. Known for training staff, solving store issues, and keeping daily operations on track.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Sales Associate

WESCO
Fremont, Michigan
08.2025 - Current
  • Supported counter sales by suggesting products and managing walk-in requests.
  • Greeted customers at the entrance, fostering a welcoming environment and providing attentive service.
  • Managed customer return requests, substitutions, and order corrections to enhance customer satisfaction.
  • Processed sales orders in Wesco systems, ensuring product availability for timely fulfillment.

Shift Manager

The Scoop on M120 LLC
Twin Lake, Michigan
04.2021 - Current
  • Managed shift schedules, and task assignments for the team.
  • Ordered inventory to ensure optimal stock levels for operations.
  • Resolved employee issues with point of sale system, enhancing user experience.
  • Provided daily updates to management on staffing, sales, and store needs for informed decision-making.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided availability for shift coverage and employee assistance.

Beauty Sales Associate

Sephora
Muskegon, Michigan
01.2024 - 05.2024
  • Recommended personalized skincare, makeup, and fragrance solutions to enhance client satisfaction.
  • Provided knowledgeable, friendly service to resolve client questions and foster a positive shopping environment.
  • Restocked beauty shelves and organized product inventory to streamline the shopping experience.

Education

Licensed Cosmetologist - Cosmetology

Nuvo College Of Cosmetology
Norton Shores, MI
03-2024

High School Diploma -

Holton High School
Holton, MI
05-2023

Associate of Applied Science - Business Management

Muskegon Community College
Muskegon, MI
09-2026

Skills

  • Customer service
  • Point of sale management
  • Sales analytics
  • Employee training
  • Team supervision
  • Stock replenishment
  • Visual merchandising

Certification

  • Cosmetologist

Timeline

Sales Associate

WESCO
08.2025 - Current

Beauty Sales Associate

Sephora
01.2024 - 05.2024

Shift Manager

The Scoop on M120 LLC
04.2021 - Current

Licensed Cosmetologist - Cosmetology

Nuvo College Of Cosmetology

High School Diploma -

Holton High School

Associate of Applied Science - Business Management

Muskegon Community College
Katie Petersen