Summary
Overview
Work History
Education
Skills
Timeline
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Katie Pettitt

Lockport

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

CSR

Geico
09.2021 - 10.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Support Manager

Walmart
01.2014 - 09.2021
  • Managed daily operations to ensure smooth functioning of the support department.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Fostered positive team culture, encouraging open communication and collaboration among team members.

Education

High School Diploma -

Penn Foster
Scranton, PA

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Microsoft outlook
  • Data entry
  • Payment processing

Timeline

CSR

Geico
09.2021 - 10.2023

Support Manager

Walmart
01.2014 - 09.2021

High School Diploma -

Penn Foster

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