Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Quackenbush

Waterloo,IA

Summary

Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Patient Access Associate

Unity Point Allen Hospital
Waterloo , IA
2021.09 - Current
  • Greeting and welcoming patients and visitors. Signing in patient appointment. Scheduling lab, x-ray, ct scans, mri's and surgies. Collecting co pays/ post of service payments. Calling doctors for order, transcribing, faxing, data entry.

Unit Manager

Comprehensive Systems
Cedar Fa , IA
2006.08 - 2021.08
  • Provided guidance, coaching, and mentoring intellectual disabled individuals in a 24 hour group home setting. Ensuring data collection was ran and collected correctly. Overseeing individuals in every day living situations. Participating in monthly staff meeting and yearly staffing for the individuals with various team members, case management. Conducted performance reviews for all unit personnel. Scheduling medical appointment, follow ups, charting. Communications with parents, case workers, nurse staff.

Education

Associate of Applied Science - License Practical Nursing

Kaplan University
Cedar Falls
2010-01

Skills

  • Payment Processing
  • Follow-up skills
  • Records Management
  • Workflow Optimization
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Registration
  • Medical terminology knowledge
  • Insurance Verification
  • Problem-Solving
  • Multitasking and Organization
  • Relationship Building
  • Team Collaboration

Timeline

Patient Access Associate

Unity Point Allen Hospital
2021.09 - Current

Unit Manager

Comprehensive Systems
2006.08 - 2021.08

Associate of Applied Science - License Practical Nursing

Kaplan University
Katie Quackenbush