Elizabeth Reasoner
Hamilton,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of relevant work experience to your team.
Overview
22
22
years of professional experience
Work History
Patient Access Associate
Penn Medicine Princeton Health
09.2007 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
Customer Service Cashier
H&M Hennes & Mauritz
09.2014 - 01.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Assistant Store Manager
Eddie Bauer
04.2002 - 01.2007
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2001
Skills
- Patient confidentiality
- HIPAA Compliance
- Data entry proficiency
- Records Management
- Workflow Optimization
- Claims Processing
- Medical Billing
- Patient Registration
- Payment Processing
Timeline
Customer Service Cashier
H&M Hennes & Mauritz
09.2014 - 01.2020
Patient Access Associate
Penn Medicine Princeton Health
09.2007 - Current
Assistant Store Manager
Eddie Bauer
04.2002 - 01.2007
High School Diploma -
Trenton Central High School
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