Katie L Quade

• Company Overview: Darrin Bonney Agency
• Darrin Bonney Agency
• Insurance Producer, Property, Casualty and life Licensed
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved team morale and cohesion with regular team-building activities and open communication channels.

• Company Overview: Ashley Driemeyer Agency
• Ashley Driemeyer Agency
• Property, Casualty and life Licensed
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.

• Sales Express
• Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.
• Managed department call volume of 60+ calls per day and coordinated department schedules to maximize coverage during peak hours.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Reduced customer complaints by proactively identifying potential issues and implementing solutions.

Designer of visual concepts, layouts, and designs for various media.

• Developed and maintained courteous and effective working relationships.
• Created logos, brand identities and other visual assets.
• Work with clients and team members to understand project requirements and deliver effective designs.
• Understanding of typography, color theory and visual hierarchy.