Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Katielynn Golder-Ryan

Byram,NJ

Summary

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Mattars Bistro
01.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Pool Manager

Panther Valley Golf & Country Club
07.2021 - 09.2024
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.

Waitress

Franks Pizza
12.2023 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor of Science - Nursing

Monmouth University
West Long Branch, NJ
05-2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Cleanliness maintenance
  • Complaint handling

Accomplishments

Softball varsity captain

Summa Cum Laude

Offensive Player of the Year

NJAC all conference

Supervised team of 20 staff members.


Certification

CPR

AED

BLS

Languages

Spanish
Elementary
English
Native or Bilingual

Timeline

Waitress

Franks Pizza
12.2023 - 03.2024

Hostess

Mattars Bistro
01.2023 - Current

Pool Manager

Panther Valley Golf & Country Club
07.2021 - 09.2024

Bachelor of Science - Nursing

Monmouth University

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Katielynn Golder-Ryan