Katie Schenk
Portland,OR
Summary
Dedicated flight attendant with over 12 years of experience in ensuring passenger safety and delivering high-quality customer service. Known for reliability and maintaining composure under pressure, contributing to a seamless travel experience.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
02.2014 - Current
- Ensured passenger safety through adherence to FAA regulations and emergency procedures.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Conducted pre-flight checks to verify emergency equipment functionality and cabin readiness.
- Collaborated with team members to maintain efficient boarding processes and minimize delays.
- Streamlined communication between flight crew and ground staff to improve operational efficiency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Answered passenger questions and provided solutions to issues arising during flights.
Street Team Member
CBS Radio
08.2013 - 08.2015
- Coordinated promotional events to enhance brand visibility and audience engagement.
- Distributed marketing materials at high-traffic locations to maximize outreach efforts.
- Engaged with listeners on-site, fostering community relations and brand loyalty.
- Assisted in planning logistics for live broadcasts, ensuring smooth execution of events.
Administrative Assistant
Saguaro Home Health
03.2010 - 02.2014
- Coordinated patient scheduling and managed appointment calendars to optimize service delivery.
- Maintained accurate medical records and ensured compliance with healthcare regulations.
- Assisted in the preparation of reports, enhancing data accuracy for operational efficiency.
- Developed and implemented office procedures that improved workflow and communication among staff.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Shift Supervisor
Starbucks
06.2007 - 03.2010
- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Collaborated with management to develop strategies for improving store performance and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Lake Mead Christian Academy
Las Vegas, NVSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Professional appearance
- Problem-solving
- Company policy adherence
- Conflict resolution
- Calm under pressure
- Preflight briefings
Timeline
Flight Attendant
Spirit Airlines Inc.
02.2014 - Current
Street Team Member
CBS Radio
08.2013 - 08.2015
Administrative Assistant
Saguaro Home Health
03.2010 - 02.2014
Shift Supervisor
Starbucks
06.2007 - 03.2010
High School Diploma -
Lake Mead Christian Academy