Katelyn Tate
Blountville,TN
Summary
Highly skilled and hardworking Lead Optometric Technician with significant experience in patient care, diagnostic testing and corrective lens prescription. Strengths include strong clinical skills, ability to manage a diverse range of vision disorders and advanced proficiency in modern optometry equipment. Demonstrated success in improving clinic efficiency and enhancing patient satisfaction through effective workflow management and team leadership.
Overview
8
8
years of professional experience
Work History
Lead Optometric Technician
Envision Eye Care of Bristol
Bristol, TN
05.2020 - Current
- Manage technicians to ensure they are accurately completely their job duties.
- Accurately perform duties at Technician Station, including tasks such as, contact lens ordering, prior authorizations, and handling patient voicemails in a timely manner.
- Trained new optometric technicians in the use of diagnostic equipment.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care while scribing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Trained new staff on optometric testing procedures and clinic protocols.
- Instructed patients on proper contact lens care and maintenance.
- Performed visual field testing, Fundus photos, OCTS, Topography, checking eye pressure with Icare, ERGS, VEPS, Tear Osmolarity, Pachmetry, Dark adaptation testing, Neurolens testing, and pre-exam data collection.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Provided exceptional customer service to patients at all times.
- Maintained accurate patient records using electronic medical record system.
- Completed day-to-day duties accurately and efficiently.
Handbags and Accessories Sales Associate
Belk
Bristol, Tennessee
11.2019 - 05.2020
- Greeted customers, provided assistance and responded to inquiries.
- Created attractive displays pairing products and accessories to drive sales.
- Verified accuracy of pricing tags prior to displaying merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Operated cash register accurately and efficiently to process payments.
- Inspected returned items for damage or defects before placing them back on the shelf.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared promotional materials such as signs or flyers for upcoming events.
- Greeted customers to determine wants or needs.
- Organized displays to attract customers and promote sales.
- Answered store and merchandise questions and led customers to wanted items.
Patient Transporter
Bristol Regional Medical Center
Bristol, TN
08.2019 - 11.2019
- Lifted patients to move off beds, examination tables or stretchers.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Greeted patient and explained transport plan and destination.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
Sporting Goods Sales Associate
Walmart
Kingsport, TN
03.2017 - 08.2019
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Participated in regular inventory counts to detect any discrepancies between physical count versus computer records.
- Bagged or packaged purchases and wrapped gifts.
- Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled returns and exchanges according to company policies.
- Provided accurate pricing information for all items sold in the store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Attended staff meetings regularly to stay abreast of changes in policies or procedures.
- Set up displays to promote sales of featured items or seasonal offerings.
- Computed purchases and received and processed cash or credit payment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Engaged with customers upon entering to satisfy quick questions and locate products.
- Enforced loss prevention measures within the store environment.
- Ensured that all safety protocols were followed while working around hazardous materials such as chemicals or sharp objects.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Fitting Room Trainer
Old Navy
Bristol, TN
10.2016 - 03.2017
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Explained goals and expectations required of trainees.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05-2016
Skills
- Medical terminology
- Strong communication skills
- Time management efficiency
- Optometric Pre-testing proficiency
- Clinical documentation accuracy
- HIPAA compliance
- Staff training and development
- Appointment scheduling
References
References available upon request.
Timeline
Lead Optometric Technician
Envision Eye Care of Bristol
05.2020 - Current
Handbags and Accessories Sales Associate
Belk
11.2019 - 05.2020
Patient Transporter
Bristol Regional Medical Center
08.2019 - 11.2019
Sporting Goods Sales Associate
Walmart
03.2017 - 08.2019
Fitting Room Trainer
Old Navy
10.2016 - 03.2017
High School Diploma -
Sullivan South High School