Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Smith

Blaine,WA

Summary

Dynamic business owner with a proven track record at The Humble Heart, excelling in small business operations and customer service. Enhanced client satisfaction through effective issue resolution and attention to detail. Adept at work planning and prioritization, ensuring seamless operations and fostering positive relationships with customers and suppliers.

Overview

26
26
years of professional experience

Work History

Business Owner/Operator

The Humble Heart
01.2018 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Substitute Secretary

Blaine School District
08.2019 - 03.2024
  • Streamlined communication processes by drafting correspondence, distributing memos, and scheduling meetings.
  • Handled sensitive information with discretion while managing confidential records and documents.
  • Ensured smooth daily operations through effective multitasking and prioritization of assignments under tight deadlines.
  • Contributed to a positive work environment by maintaining a high level of professionalism in all interactions with students, parents, and coworkers .
  • Provided coverage during periods of employee absence or high workload volume while ensuring seamless operation continuity.

Cake Decorator

Costco Wholesale
03.2003 - 09.2004
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Contributed to positive working environment by offering support and guidance to new team members.

Barista

Espresso & Company
08.1999 - 11.2001
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

No Degree -

North Idaho College
Coeur D'alene, ID
12-2002

High School Diploma -

Blaine High School
Blaine, WA
06-2002

No Degree -

Whatcom Community College
Bellingham, WA
06-2004

Skills

  • Small business operations
  • Issue resolution
  • Customer service
  • Work Planning and Prioritization
  • Attention to detail

Timeline

Substitute Secretary

Blaine School District
08.2019 - 03.2024

Business Owner/Operator

The Humble Heart
01.2018 - Current

Cake Decorator

Costco Wholesale
03.2003 - 09.2004

Barista

Espresso & Company
08.1999 - 11.2001

No Degree -

North Idaho College

High School Diploma -

Blaine High School

No Degree -

Whatcom Community College

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Katie Smith