Katie Smith
Daytona Beach
Summary
Customer-oriented General Manager with 8+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with the ability to complete multiple projects in high-stress environments. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. There is a break in my resume, as I became a stay at home mom in 2021. Now, my children are in school and I’m looking to rejoin the work force. I’m highly motivated and dependable.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Manager
Jersey Mike's Subs
Jacksonville
02.2019 - 04.2021
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent to promote performance-oriented culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed regional financial data to identify areas of growth opportunities.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Manager
Jersey Mike's Subs
Jacksonville
01.2014 - 02.2019
- Managed inventory levels and conducted corrective action planning to minimize food costs in Microscoft Excel.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Led employee evaluations with constructive feedback to increase performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, store policy and procedures.
- Creating P&L spreadsheets through Excel to present at manager meetings to create monthly goals.
- Developed service and sales strategies to improve sales and maintain sales goals.
- Led team meetings and one-on-one coaching sessions to improve performance.
Crew Member
Jersey Mike's Subs
Jacksonville
12.2013 - 01.2014
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Adhered to health department regulations regarding food handling procedures.
- Maintained an organized work area to ensure efficient operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Middeburg High School
Middleburg, FL05.2013
Some College (No Degree) - Business Administration And Management
Florida State College
Jacksonville, FLSkills
- Supervision and Training
- Cross-Functional Team Management
- Policy/Program Development
- Sales Team Development
- Proficient in Microsoft Excel
- Proficient in Crunchtime Restaurant Management
Certification
- Serv Safe - Manager food safety certified.
Education and Training
I attended college in 2016, then my experience began to outweigh the need for education.
Timeline
Regional Manager
Jersey Mike's Subs
02.2019 - 04.2021
General Manager
Jersey Mike's Subs
01.2014 - 02.2019
Crew Member
Jersey Mike's Subs
12.2013 - 01.2014
High School Diploma -
Middeburg High School
Some College (No Degree) - Business Administration And Management
Florida State College